The catchline of this book is Real life adventures in an inner city ambulance. Tom Reynolds was (is?) a nurse who takes on a job working in an ambulance in London. This book is a collection of his blog posts he wrote during that time.
Remember the novel, Bringing Out the Dead by Joe Connelly? This is the real-life version without the depressing angst of Nicholas Cage dripping all over the pages.
It is a picture of how people use and abuse the emergency services, and also how the daily runs have that fortifying mix of good and bad. It is an easy read, and if you are interested in how some of the things function that we take for granted in our lives, you will find this a fascinating read as well.